Question 1

What is a Google Play recharge code?

Accepted Answer

Google Play recharge code is a pre-paid digital code, which can be purchased for any amount between INR 10 and INR 5000. It allows you to add prepaid balance to your Google Account and consume all digital entertainment available on Google Play Store.

Question 2

What can I do with a Google Play recharge code?

Accepted Answer

A Google Play recharge code can be redeemed on Google Play Store. You can use that balance to:
•	Buy Premium games and get to further levels in games.
•	Rent or own the biggest Bollywood & Hollywood blockbusters.
•	Subscribe to streaming services, get your entertainment fix.
•	Own and enjoy bestselling e-books, audio books and many more

Question 3

How can I purchase a Google Play recharge code on XXX?

Accepted Answer

Go to the XXX Online Application, Open  XXX Home Page   Tap on Bills & Recharge View All   Under Recharge Section Click on Google Play Icon, enter an amount between INR 10 and INR 5000 and follow the on-screen instructions to make a payment.

Question 4

I made a payment for a Google Play recharge code, where can I find the code?

Accepted Answer

Once you have paid for a Google Play recharge code, you can find the Google Play recharge code from order details on MY Order page. An E-mail & SMS will be also sent to your registered E-mail ID & Registered Mobile number containing the Google Play recharge code.

Question 5

How can I redeem my Google Play recharge code?

Accepted Answer

i.	Redeem from XXX Thank you page:
•	After you have successfully paid for your code, you will land on thank you page where you will see confirmation of successful transaction.
•	Click on Redeem button on Thank you page.
•	You will be redirected to the Google play store.
•	Sign into account where you want to add the code or confirm your account details if you are already signed in.
•	Check the value of the code & click confirm to add it to your account.

ii.	Redeem from Email:
•	Open transaction successful email received from XXX.
•	Click on Redeem button.
•	You will be redirected to the Google play store.
•	Sign into account where you want to add the code or confirm your account details if you are already signed in.
•	Check the value of the code & click confirm to add it to your account.
iii.	Redeem from SMS:
•	Open transaction successful SMS received from XXX.
•	Click on Redeem button.
•	You will be redirected to the Google play store.
•	Sign into account where you want to add the co

Question 6

My payment was successful, but I did not receive my Google Play recharge code.

Accepted Answer

Once you have paid for a Google Play recharge code, at times, it might take up to 15 minutes to fetch the Google Play recharge code. You can find the Google Play recharge code from order details from My Order page from XXX. An E-mail and an SMS will be sent to your registered E-mail ID and mobile number which contain the Google Play recharge code.

Question 7

My payment for Google Play recharge code was successful but the Google Play recharge code was not generated, why so? When will I receive a refund?

Accepted Answer

In cases of technical failure, the payment for transaction will be shown as successful. In such cases:
•	Payments made using XXX UPI balance will be refunded instantly for such failed transactions.
•	For other payment methods, the refund will be processed in 2-4 business days, depending on your bank's policy. Your bank usually sends you an SMS once the refund is successfully credited to whichever payment instrument you have used.

Question 8

Whom should I contact in case my Google Play recharge code is not accepted on Google Play Store?

Accepted Answer

You may raise a request with Google support team by following the below mentioned steps:
•	Visit http://support.google.com/googleplay/go/cardhelp
•	Additional help is available by clicking on Contact Us in upper right corner of the help centre.
•	Select “Google Play Gift cards & Promotional codes”.
•	Select your preferred support channel: Phone, Chat or E-mail.
•	Fill out the details and submit the form.

Question 9

What is the validity of a Google Play recharge code?

Accepted Answer

Google Play recharge codes do not have an expiry date and can be used at any time.

Question 10

Can I cancel a Google Play recharge code?

Accepted Answer

A Google Play recharge code order once placed, cannot be cancelled.

Question 11

Can the GPRC one purchased, returned back by the customer?

Accepted Answer

No, a Google Play recharge code once purchased, cannot be refunded, or returned.

Question 12

Can Google Play Gift Cards Be Used for In-App Purchases?

Accepted Answer

Yes, a customer can redeem Google Play recharge code on Google Play Store to buy in-app purchases. Customers can also buy in-game currency, in-game upgrades and features, and in-app premium features.

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