This page reproduces Section 5 of the StanShop Terms and Conditions (https://www.stanshop.co/terms-conditions). It applies to every purchase on www.stanshop.co and on StanShop inside the STAN app, on every storefront. Capitalised terms have the meaning given in the Terms. If this page and the Terms ever differ, the Terms prevail.

All sales final: Because Codes are digital, usable the moment they are revealed, and cannot be recalled once delivered, all purchases of Products are final. Once a Code has been delivered, the Order cannot be cancelled, returned, exchanged, converted to cash or store credit, or refunded, except in the four cases below. By confirming an Order you acknowledge and accept this. Where applicable law gives you a right of withdrawal for digital content, you expressly consent to Delivery beginning immediately on confirmation. You acknowledge that you lose that right once Delivery begins.

When we will refund or replace: We will replace the Product or refund the Order only in the following cases:

• Not delivered — the Code was not delivered to the address you provided within 72 hours of confirmed payment. Check your spam folder and your Order history first, then contact us with your Order number. We will deliver the Code, or refund in full if we cannot.
• Invalid on delivery — the Code was invalid, inactive, already redeemed, or incorrect (wrong denomination, region or platform against the listing) at the time we delivered it. Report within 48 hours of Delivery, before any attempt to use the Code anywhere else, with the Order number, a screenshot of the error message from the Brand and, where we ask, the Brand account on which redemption was attempted. We will issue a replacement Code, or a full refund if no replacement is available.
• Duplicate charge — you were charged more than once for the same Order. Contact us with the transaction references for each charge; we will refund the duplicate amount.
• Cancelled by us — we cancel the Order before Delivery for verification, stock, pricing-error or security-review reasons under Sections 2, 3, 4 or 6 of the Terms. We refund automatically.

We may verify a claim with the Brand or supplier before acting, which can take up to 7 working days. If the Brand confirms that the Code was valid when delivered, or was redeemed after Delivery, no remedy is due. In every case, a claim must reach us within 30 days of the Order date; Brands and suppliers will not investigate after that, so neither can we.

What is not covered: We will not refund, replace or credit where: you entered the wrong delivery email address, mobile number or recipient; you bought the wrong Product, denomination, region or platform, or the Product is not compatible with your Brand account, device or region; the Code was shared with, disclosed to or used by someone else after Delivery, including through phishing, social engineering, or a compromised email account or device; the Code was redeemed on an account you do not control, or the Brand account was later suspended, restricted or closed; the Product expired before you redeemed it; the Brand rejects, delays, limits or reverses redemption for reasons relating to your Brand account or its own policies; a game key has been activated or downloadable content claimed; you changed your mind or found a lower price elsewhere; or the claim is made outside the windows above.

How to raise a refund request:

1. Check first. Look in your spam folder and your Order history on StanShop, and confirm on the Product page that the region and platform match your Brand account. Do not try the Code anywhere else once it has failed.
2. Write to [email protected] (or use live chat in the app) from the email on your account within the window above. Include the Order number, which situation applies, a screenshot of the error message from the Brand, the transaction references for a duplicate charge, and the Brand account used if we ask for it.
3. We acknowledge within 48 hours and give you a ticket number. If we need more detail we will ask; a prompt reply keeps the ticket moving.
4. We verify and decide. We check the claim with the Brand or supplier, which can take up to 7 working days, then tell you the outcome. Approved refunds or replacements are issued as set out below.
5. Do not raise a chargeback while a ticket is open. Most issues close within a few working days. See Section 8 of the Terms for what happens if a chargeback is raised on a delivered Code. If you are unhappy with our decision, escalate to our Nodal Officer at [email protected] under Section 17 of the Terms.

How refunds are paid: Approved refunds go only to the original payment method — within 5–7 working days of approval in India and 5–10 business days in the Global storefront; your bank may take longer to show the credit. Any part of an Order paid with STAN Currencies or StanShop coins is re-credited as STAN Currencies or coins. Cryptocurrency payments (Global) are refunded, at our election, either in the same cryptocurrency and network in the amount we received net of any network fees required to send the refund, or in the U.S. dollar value of the Order at the time of refund to a payment method we designate; crypto refunds are sent only to the originating wallet address unless we agree otherwise in writing after verification, and we are not responsible for exchange-rate movements between payment and refund. Refunds are never made in cash, to a different person, or to a different account or wallet. Payment-gateway, convenience, bank, network or currency-conversion charges specific to the payment method you chose are not refunded. Where the cost of processing a refund would exceed the refund amount, we may instead credit the amount as STAN Currencies or StanShop coins of equal value.

Redemption and expiry: Each Product must be redeemed within the validity period shown on the Product page or with the Code. Expiry is set by the Brand, not StanShop, and is subject to the law of the place the Brand issued the Product. Expired Products and unredeemed balances are forfeited on expiry and cannot be extended, renewed, refunded or transferred by StanShop.

Notice for U.S. residents: Federal law (the Credit CARD Act of 2009) and the laws of many U.S. states restrict expiration dates and fees on gift cards and stored-value products. Those laws apply to the Brand as issuer, and where they apply their protections prevail over anything in these Terms. Some Products — including game keys, in-game currency, subscription codes and promotional coupons — are not gift cards and may not be covered. Check the Product page and the Brand’s terms.

No cash value: Products cannot be redeemed or exchanged for cash, bank transfer or any other form of money from StanShop. Cash redemption of small remaining balances from a Brand may be available where the Brand’s terms or the law of your state or country require it; that is a matter between you and the Brand.

Codes are bearer instruments: A Code can be used by anyone who has it. Treat it like cash. Do not share it with anyone, including anyone who contacts you claiming to be from StanShop, a Brand, a bank, a government body or tech support. Gift cards are never a legitimate way to pay a debt, fine, tax or fee. We will never ask you for a Code you have purchased.

Questions: [email protected]