These terms and conditions (“Terms”) are an electronic record generated by a computer system and do not require a physical or electronic signature. For Users in India, they are an electronic record for the purposes of the Information Technology Act, 2000 and the rules made thereunder. By clicking, ticking, creating an account, or placing an order, you provide your electronic signature and agree to this agreement.

This is a legal and binding agreement between you, the user (“User” or “You” or “Your”) of StanShop (as defined below), and the StanShop contracting entity for your storefront (“StanShop”, “STAN”, “we”, “our”, “us”):

• India storefront: Stanverse Technologies Private Limited, a company registered under the Companies Act, 2013 (CIN U72900KA2022PTC159810, GSTIN 29ABICS2336R1ZK), having its registered office at Third Floor, Dheeraj Vandana Classic Apartments, 822/55/11A, 24th Main Rd, Garden Layout, Sector 2, HSR Layout, Bengaluru, Karnataka - 560102, India.
• Global storefront (every storefront other than India): Getstan Technologies Pte. Ltd., a company incorporated in Singapore (UEN 202209432C), having its registered office at 160 Robinson Road, #19-08, SBF Center, Singapore 068914.

Your storefront is the one shown on the Platform when you place an Order. The contracting entity for your storefront is the seller of record for your Order. Where these Terms state a rule for “India” or for “Global”, that rule applies to Orders on that storefront; a rule stated for “United States residents” applies to Users resident in the United States; every other rule applies to all Orders. Each contracting entity is solely responsible for its own acts and omissions under these Terms; Stanverse Technologies Private Limited and Getstan Technologies Pte. Ltd. do not bear joint or several liability for each other.

These Terms govern your purchase of gift cards, vouchers, game keys, top-ups and other digital codes through StanShop, made available through the website www.stanshop.co, the STAN mobile application, and any other channel we designate now or in the future (together, “StanShop” or the “Platform”).

By accessing StanShop, creating an account or placing an order, you consent, agree and undertake to abide by, be bound by and adhere to these Terms and our privacy policy (accessible at https://www.stanshop.co/privacy-policy), along with any Brand terms, promotional terms or other terms which govern a particular Product. If you use StanShop within the STAN app, the STAN Terms and Conditions (accessible at https://getstan.app/terms\&conditions) also apply to your use of the app; these Terms prevail on any matter concerning a StanShop purchase. If you do not agree to these Terms, you are not entitled to use StanShop and any use thereafter shall be unauthorised.

Notice for United States residents: Section 19 requires disputes to be resolved by individual arbitration and waives class actions. You may opt out within 30 days as described there.

How to contact us: For every matter under these Terms — orders, delivery, refunds, payments, chargebacks, account closure, personal data, copyright notices, legal notices and grievances — write to [email protected] or use the live chat on the Platform. Grievances that are not resolved through support may be escalated to our Nodal Officer at [email protected] (Section 17). These are the only two email addresses StanShop uses for customer matters.

1. Services

StanShop enables Users to buy digital gift cards, vouchers, prepaid codes, game keys, downloadable content, in-game currency top-ups, subscription codes and coupons (“Products”) issued by third-party brands, game publishers, platforms, retailers, app stores and service providers (“Brands”), and to redeem STAN Currencies or StanShop coins for them. The alphanumeric code, key, PIN, link or other credential delivered to you that entitles the holder to redeem value or content with the Brand is referred to as the “Code”.

Reseller, not issuer: StanShop is a reseller or distributor of Products sourced from Brands and authorised suppliers. The Brand, not StanShop, issues each Code, holds any underlying value and provides the goods, services or content obtained on redemption. StanShop is not a bank, payment system operator, money transmitter or issuer of prepaid payment instruments or stored-value products, and does not hold funds on your behalf. Unless a listing expressly says otherwise, the contracting entity for your storefront is the seller of record for tax and invoicing purposes.

Brand terms govern redemption: Each Product is subject to the Brand’s own terms, including validity period, geographic and platform restrictions, account requirements, spending limits, fees and conditions of use. Those terms are shown or linked on the Product page where available and are binding on you. We are not responsible for changes a Brand makes to its terms or services after your purchase.

Region locks: Products are issued for specific countries or regions and may be redeemable only on Brand accounts registered in that region, or from within it. The applicable region is stated on the Product page. It is your responsibility to confirm that a Product will work with your Brand account before you buy. We do not refund Products purchased for the wrong region.

No affiliation: Brand names, logos and trademarks are the property of their respective owners and are used on StanShop for identification only. No Brand sponsors, endorses or is affiliated with StanShop unless expressly stated.

Products, discounts and features on StanShop are updated regularly, and we do not guarantee that any Product will be available at any given point in time.

2. Account & Eligibility

Unless otherwise specified, StanShop is available to individuals who are legally capable of entering into a binding contract under the laws governing these Terms (for India, including the Indian Contract Act, 1872) and the laws of the place where they reside. If you are not so capable (including if you are a minor), you may access StanShop and perform transactions only under the supervision of a parent or legal guardian, who accepts these Terms on your behalf and is the User responsible for the account, every Order and every payment made through it.

India: You must be resident in India and use the India storefront from within India unless we expressly permit otherwise. Products on the India storefront are priced in Indian Rupees and, unless stated otherwise, are intended for redemption on Brand accounts registered in India.

Global — restricted territories: You may not use StanShop if you are located in, ordinarily resident in, or a national of a country or territory subject to comprehensive sanctions by the United States, the United Nations, the European Union, the United Kingdom or Singapore, or if you are named on any sanctions or restricted-party list maintained by those authorities (including the U.S. Treasury’s OFAC lists). We may block access from, and cancel Orders connected to, restricted territories.

StanShop may be used only for personal, non-commercial purchases. Reselling Products, or buying on behalf of others for a fee, is not permitted without a written reseller agreement with us.

Registration: Purchases require an account (which may be your STAN account). You confirm that all data and information you provide (“Registration Information”) is accurate, complete and current, and you agree to keep it updated. You may not register or transact using a disposable, temporary or alias email address, create a fake profile, or impersonate another person.

One account per person: You may hold only one account. Creating or controlling multiple accounts, or sharing devices, payment instruments, wallets or credentials between accounts to obtain promotional benefits or evade limits, may result in cancellation of Orders and closure of all associated accounts.

Security: You are responsible for maintaining the confidentiality and proper use of your account credentials and for all activity through your account. You shall notify StanShop promptly at [email protected] of any unauthorised use. StanShop shall not be liable for any losses caused by unauthorised use of your account.

Verification: To protect Users, Brands and StanShop from fraud, and to comply with anti-money-laundering, sanctions and other laws, we may at any time — and in particular before releasing an Order — require you to verify your identity, age, phone number, email, payment instrument, wallet ownership or address. Verification may be carried out via third party verification providers (in India, including DigiLocker, Aadhaar-based e-KYC or similar government-backed methods) and may require you to submit government-issued identification or other documents. We may hold an Order until verification is complete; cancel and refund an Order if verification is not completed within 48 hours of our request or if we cannot verify you to our reasonable satisfaction; apply verification to a particular Order, to your account, or to Orders above a value or frequency threshold that we set and may change without notice; and decline to verify or transact with you at our reasonable discretion.

Purchase limits: We may set limits on Order value, number of Products, daily or monthly spend, or number of payment instruments per account, and may change them at any time.

3. Products, Pricing & Taxes

Listings: We try to describe Products accurately, including denomination, region, platform, validity and any restrictions. Product images and Brand artwork are illustrative.

Prices: Prices are shown in the currency of your storefront — Indian Rupees on the India storefront and U.S. dollars on the Global storefront unless another currency is shown. We may change prices, discounts and offers at any time; the price payable is the price displayed at the time you confirm your Order. The selling price of a Product may be higher or lower than its face value based on operational costs, supplier rates and market factors. StanShop may charge a convenience fee, handling fee or payment-processing surcharge on specific payment methods or low-denomination Products, which will always be distinctly itemised on the final checkout screen before you authorise payment.

Taxes — India: Prices include applicable GST where statutory requirements dictate. We issue a tax invoice or other document as required by GST law for each Order and make it available in your account or by email.

Taxes — Global: Prices exclude any sales tax, VAT, GST or similar tax unless stated otherwise. Where we are required to collect tax, it is shown at checkout and added to the Order total. You are responsible for any tax not collected by us that applies to your purchase.

Pricing errors: If a Product is listed at a manifestly incorrect price or with incorrect details due to a typographical, technical or supplier error, we may cancel the Order, whether or not it has been confirmed, and refund any amount paid in full.

Availability: Products are subject to availability and to allocation from Brands and suppliers. If we cannot fulfil an Order, we will cancel it and refund any amount paid in full.

4. Ordering, Payment & Delivery

Placing an Order: You place an Order by selecting Products, entering delivery and payment details, reviewing the Order summary and confirming payment. Check the Product, denomination, region, platform and delivery details carefully before confirming. Orders cannot be changed after confirmation.

Acceptance: Your Order is an offer to buy. We accept it, and a contract is formed, only when we deliver the Code. Payment confirmation, order acknowledgement emails and order numbers are not acceptance. We may decline any Order before Delivery for the reasons in Sections 2, 3 and 6.

Payment: You must provide a valid payment method to place an Order. You may pay using the methods offered at checkout. On the India storefront these may include UPI, debit and credit cards, net banking, wallets and STAN Currencies (Section 7). On the Global storefront these may include credit and debit cards, digital wallets (such as Apple Pay or Google Pay), other local payment methods, supported cryptocurrencies and StanShop coins (Section 7). Payments are routed through third-party payment service providers (in India, including Razorpay and Cashfree) and, for cryptocurrency, third-party crypto payment processors, each subject to their own terms. We do not store full card numbers or private keys.

Authorisation: By submitting a payment, you represent that you are the authorised holder of the payment instrument or wallet, or have the holder’s express permission, and you authorise StanShop and its payment partners to charge the full Order amount, including any applicable taxes and fees. Where your payment method requires additional factor authentication, you must complete it; we cannot process a payment that the issuer declines.

Failed and declined payments: If a payment fails, is declined by your bank, or is flagged by a risk check, the Order is not placed. Repeated failed or declined attempts may result in temporary restrictions on your account. If an amount is debited or authorised but no Order is created, it is normally reversed or released automatically by your bank within 5–7 working days (India) or 5–10 business days (Global); if not, contact us with the transaction reference.

Cryptocurrency payments (Global only): If you pay with cryptocurrency: (i) the amount due is calculated at the exchange rate quoted by our payment processor at checkout and is valid only for the time window shown; payments received after the window, or in a different amount, may be rejected, delayed or applied at a different rate; (ii) you must send the exact amount, of the exact asset, on the exact network shown at checkout; funds sent to the wrong address or network, in the wrong asset, or in the wrong amount may be unrecoverable and we are not responsible for them; (iii) network and processor fees are your responsibility and are in addition to the Order total; (iv) an Order is confirmed only once the payment has received the number of on-chain confirmations our processor requires; (v) cryptocurrency transactions are irreversible and we cannot cancel or reverse a payment once broadcast; (vi) we do not accept cryptocurrency from mixers, tumblers, sanctioned addresses or wallets our processor or screening providers flag as high-risk, and we may cancel and refund (net of costs) or hold Orders funded from such sources pending investigation; and (vii) Getstan Technologies Pte. Ltd.is not a licensed Digital Payment Token service provider under the Singapore Payment Services Act 2019, does not provide exchange, custody or wallet services, does not hold cryptocurrency on your behalf, and relies entirely on authorised third-party payment facilitators for fiat and cryptocurrency processing.

Currency, fees and descriptor: All payments are in the currency of your storefront. Any currency conversion, foreign transaction fee, or network fee charged by your bank, card issuer, wallet provider or blockchain network is your responsibility. Charges will appear on your statement under the name of StanShop, Stanverse Technologies (India) or Getstan Technologies (Global); please check this before contacting your bank about an unrecognised charge.

Delivery channel: Codes are delivered digitally to the registered email address, the mobile number via SMS or WhatsApp (India), or the in-app account specified at checkout, and are also made available in your Order history on StanShop where that feature is offered. We do not ship physical items.

What counts as Delivery: A Code is delivered (“Delivery”) when it is sent to the delivery address you provided or made visible in your account, whichever occurs first. Delivery to an address you entered incorrectly is Delivery. We are not responsible for Codes that cannot be received because of a full inbox, spam filtering, an inactive number, a blocked sender, a typo in the address, or any other issue at your end.

Delivery timing: Most Codes are delivered within minutes of confirmed payment. Delivery is not guaranteed to be instant. An Order may take longer because of Brand or supplier stock allocation, payment or blockchain confirmation delays, technical issues, or a security review. If a Code has not been delivered within 72 hours of confirmed payment, contact us at [email protected] and we will either deliver it or cancel the Order and refund you in full.

Security review and holds: To protect Users and Brands from fraud, some Orders are selected — automatically or manually — for review before the Code is released. Review may take up to 48 hours and may involve a verification request under Section 2. Selection for review does not imply any suspicion about you personally. We will not release a Code during review. If an Order is cancelled after review, any amount paid is refunded in accordance with Section 5.

Your responsibility for delivery details: You are solely responsible for the correctness of the delivery email address, mobile number and account details you provide. Where you buy a Product for someone else, you are responsible for the recipient’s details and for the recipient’s use of the Product.

5. Refund Policy: Refunds, Replacements & Expiry

This Section is StanShop’s complete refund policy. It applies to every purchase on www.stanshop.co and on StanShop inside the STAN app, on every storefront. The page at https://www.stanshop.co/refund-policy reproduces this Section.

All sales final: Because Codes are digital, usable the moment they are revealed, and cannot be recalled once delivered, all purchases of Products are final. Once a Code has been delivered, the Order cannot be cancelled, returned, exchanged, converted to cash or store credit, or refunded, except in the four cases below. By confirming an Order you acknowledge and accept this. Where applicable law gives you a right of withdrawal for digital content, you expressly consent to Delivery beginning immediately on confirmation and acknowledge that you lose that right once Delivery begins.

When we will refund or replace: We will replace the Product or refund the Order only in the following cases:

• Not delivered — the Code was not delivered to the address you provided within 72 hours of confirmed payment. Check your spam folder and your Order history first, then contact us with your Order number. We will deliver the Code, or refund in full if we cannot.
• Invalid on delivery — the Code was invalid, inactive, already redeemed, or incorrect (wrong denomination, region or platform against the listing) at the time we delivered it. Report within 48 hours of Delivery, before any attempt to use the Code anywhere else, with the Order number, a screenshot of the error message from the Brand and, where we ask, the Brand account on which redemption was attempted. We will issue a replacement Code, or a full refund if no replacement is available.
• Duplicate charge — you were charged more than once for the same Order. Contact us with the transaction references for each charge; we will refund the duplicate amount.
• Cancelled by us — we cancel the Order before Delivery for verification, stock, pricing-error or security-review reasons under Sections 2, 3, 4 or 6. We refund automatically.

We may verify a claim with the Brand or supplier before acting, which can take up to 7 working days. If the Brand confirms that the Code was valid when delivered, or was redeemed after Delivery, no remedy is due. In every case, a claim must reach us within 30 days of the Order date; Brands and suppliers will not investigate after that, so neither can we.

What is not covered: We will not refund, replace or credit where: you entered the wrong delivery email address, mobile number or recipient; you bought the wrong Product, denomination, region or platform, or the Product is not compatible with your Brand account, device or region; the Code was shared with, disclosed to or used by someone else after Delivery, including through phishing, social engineering, or a compromised email account or device; the Code was redeemed on an account you do not control, or the Brand account was later suspended, restricted or closed; the Product expired before you redeemed it; the Brand rejects, delays, limits or reverses redemption for reasons relating to your Brand account or its own policies; a game key has been activated or downloadable content claimed; you changed your mind or found a lower price elsewhere; or the claim is made outside the windows above.

How to raise a refund request:

1. Check first. Look in your spam folder and your Order history on StanShop, and confirm on the Product page that the region and platform match your Brand account. Do not try the Code anywhere else once it has failed.
2. Write to [email protected] (or use live chat in the app) from the email on your account within the window above. Include the Order number, which situation applies, a screenshot of the error message from the Brand, the transaction references for a duplicate charge, and the Brand account used if we ask for it.
3. We acknowledge within 48 hours and give you a ticket number. If we need more detail we will ask; a prompt reply keeps the ticket moving.
4. We verify and decide. We check the claim with the Brand or supplier, which can take up to 7 working days, then tell you the outcome. Approved refunds or replacements are issued as set out below.
5. Do not raise a chargeback while a ticket is open. Most issues close within a few working days. See Section 8 for what happens if a chargeback is raised on a delivered Code. If you are unhappy with our decision, escalate to our Nodal Officer at [email protected] under Section 17.

How refunds are paid: Approved refunds go only to the original payment method — within 5–7 working days of approval in India and 5–10 business days in the Global storefront; your bank may take longer to show the credit. Any part of an Order paid with STAN Currencies or StanShop coins is re-credited as STAN Currencies or coins. Cryptocurrency payments (Global) are refunded, at our election, either in the same cryptocurrency and network in the amount we received net of any network fees required to send the refund, or in the U.S. dollar value of the Order at the time of refund to a payment method we designate; crypto refunds are sent only to the originating wallet address unless we agree otherwise in writing after verification, and we are not responsible for exchange-rate movements between payment and refund. Refunds are never made in cash, to a different person, or to a different account or wallet. Payment-gateway, convenience, bank, network or currency-conversion charges specific to the payment method you chose are not refunded. Where the cost of processing a refund would exceed the refund amount, we may instead credit the amount as STAN Currencies or StanShop coins of equal value.

Redemption and expiry: Each Product must be redeemed within the validity period shown on the Product page or with the Code. Expiry is set by the Brand, not StanShop, and is subject to the law of the place the Brand issued the Product. Expired Products and unredeemed balances are forfeited on expiry and cannot be extended, renewed, refunded or transferred by StanShop.

Notice for U.S. residents: Federal law (the Credit CARD Act of 2009) and the laws of many U.S. states restrict expiration dates and fees on gift cards and stored-value products. Those laws apply to the Brand as issuer, and where they apply their protections prevail over anything in these Terms. Some Products — including game keys, in-game currency, subscription codes and promotional coupons — are not gift cards and may not be covered. Check the Product page and the Brand’s terms.

No cash value: Products cannot be redeemed or exchanged for cash, bank transfer or any other form of money from StanShop. Cash redemption of small remaining balances from a Brand may be available where the Brand’s terms or the law of your state or country require it; that is a matter between you and the Brand.

Codes are bearer instruments: A Code can be used by anyone who has it. Treat it like cash. Do not share it with anyone, including anyone who contacts you claiming to be from StanShop, a Brand, a bank, a government body or tech support. Gift cards are never a legitimate way to pay a debt, fine, tax or fee. We will never ask you for a Code you have purchased.

6. Fraud Prevention & Platform Integrity

Our right to act: We may, without prior notice and without liability, hold, cancel or refuse any Order, disable or invalidate a Code that has not yet been redeemed, restrict or close your account, and withhold refunds where we reasonably believe that: the payment was unauthorised, made with a stolen or compromised instrument or wallet, or made without the account holder’s consent; the Order breaches these Terms, the Brand’s terms, or applicable law, including sanctions and anti-money-laundering law; the Order is connected to fraud, money laundering, resale, reward farming, bonus abuse or use of multiple accounts; you have previously initiated an unjustified chargeback or dispute against us, or a chargeback or dispute on any of your earlier Orders is still pending; you are accessing StanShop through a VPN, proxy, emulator, rooted or jailbroken device, cloned or modified app, or with falsified device or location information; or a Brand, payment provider, bank, card network or law enforcement agency has asked us to.

Consequences: If we cancel an Order before Delivery, we refund it under Section 5. If we invalidate a Code after Delivery because of suspected fraud, misuse or an unauthorised payment, we may withhold the refund pending investigation and, where fraud is confirmed, permanently.

Prohibited conduct: You must not: use bots, scripts or automated means to browse, buy or redeem on StanShop; circumvent purchase limits, verification, or security or territorial controls; use another person’s payment instrument, wallet or identity, or allow someone else to use yours; buy Products with the intention of reselling them, laundering funds or converting them to cash; attempt to obtain refunds, replacements or discounts by providing false information; interfere with StanShop, its security, or other Users’ use of it; or assist anyone else in doing any of the above. Any fraudulent activity, including bot automation and exploitation or farming of rewards, may lead to a non-reversible ban on the User’s account(s), including any linked STAN account.

Cooperation with law enforcement and cyber crime cells: In the event any transaction on StanShop is reported as fraudulent, unauthorised, or linked to cybercrime, phishing or stolen financial instruments:

1. Information disclosure: STAN shall promptly provide all audit trails, IP logs, device identifiers, registered communications and redemption timestamps to investigating officers, cyber police cells and judicial authorities in accordance with applicable law.
2. Account freezes and indemnification (India): If any bank account, settlement balance or nodal account of STAN is placed on hold, frozen or subjected to a police lien pursuant to Section 102 or Section 91 of the Code of Criminal Procedure, 1973 (or the corresponding provisions of the Bharatiya Nagarik Suraksha Sanhita, 2023) due to a transaction initiated through your account or payment credentials, you shall be liable to indemnify STAN for the full disputed amount, associated legal costs and banking penalties. STAN reserves the right to initiate civil recovery and criminal proceedings against Users engaging in fraudulent financial transactions on the Platform.

7. Discounts, Coupons, STAN Currencies & Coins

Promotions: Discounts, promo codes, cashback and other offers are subject to their stated conditions, may be limited in number, time or eligibility, and may be withdrawn or changed at any time. Offers cannot be combined unless stated. We may reverse promotional benefits obtained in breach of these Terms.

STAN Currencies and StanShop coins: Coins or other rewards earned on StanShop, and STAN Currencies earned in the STAN app, may be used towards Products where StanShop allows. They are a limited, revocable licence to a discount, have no cash value, are non-transferable, cannot be withdrawn, may expire, and are governed by the STAN Terms and Conditions. Balances credited in error or through abuse may be adjusted. Coins are forfeited on account closure.

Brand coupons: Where a Product is a Brand discount coupon or offer code rather than a stored-value card, its use is subject to the Brand’s conditions (minimum order value, product exclusions, one per user, validity), and it may have no value except when applied to a qualifying purchase with the Brand.

8. Chargebacks & Payment Disputes

Contact us first: If you have a problem with an Order, contact us at [email protected] before raising a dispute with your bank, card issuer or wallet provider. Most issues are resolved within a few working days.

Unjustified chargebacks: If you or your bank raise a chargeback, dispute or reversal in respect of an Order for which a Code was delivered to the address you provided, we will treat it as a breach of these Terms and, where the Code has been redeemed, as fraud. In that case we may: submit evidence of Delivery and redemption to the bank or card network; invalidate any unredeemed Codes; suspend or permanently close your account and any linked STAN account; forfeit any STAN Currencies, coins or pending rewards; and recover from you the Order amount, any chargeback fees imposed on us and our reasonable costs, including by collection action.

Evidence: You agree that our records of the Order, payment authentication, Delivery (including email, SMS or WhatsApp delivery logs), account activity, device and IP data, wallet and blockchain data, and any redemption confirmation obtained from a Brand are admissible evidence of the transaction and of Delivery.

9. Personal Data & Redemption Information

Privacy: We process your personal data as described in our privacy policy, in accordance with applicable data protection law (in India, the Digital Personal Data Protection Act, 2023). By using StanShop you acknowledge that we collect and process transaction, account, device, wallet and verification data for the purposes described there — including fraud prevention, dispute handling, sanctions screening and legal compliance — and that we may retain transaction and device records for as long as needed to defend claims and disputes, which may be several years after a purchase. To investigate and prevent fraud, we may share transaction, account, device and wallet information with our payment providers, banks, card networks, Brands, blockchain-analytics and fraud-prevention services, and law enforcement. Residents of California and other U.S. states with privacy laws, the European Economic Area, the United Kingdom and other jurisdictions have rights described in the privacy policy. For any request regarding your personal data, including access, correction or deletion, write to [email protected].

Redemption information: Information about the redemption of a Code — including whether, when, where or by whom it was redeemed, and any account, device, network, wallet or location identifiers associated with the redemption — is PII (personally identifiable information) of the person who redeemed it. It is held by the Brand and/or by us in accordance with applicable data protection law. We do not disclose such information to any User, purchaser, recipient or other third party, including in response to a claim that a Code was lost, stolen, shared or used without permission. Such information may be disclosed only to law enforcement agencies, courts, regulators, banks or card networks pursuant to a valid legal or regulatory process (including a subpoena or court order), or as otherwise required by law. If you believe a Code has been stolen or misused, report it to the police or the National Cyber Crime Reporting Portal (cybercrime.gov.in) in India, or to your local law enforcement agency elsewhere (in the United States, the FBI’s Internet Crime Complaint Center at ic3.gov); we will cooperate with the investigating authority under due process. Nothing in this clause limits our right to rely on redemption information internally, with Brands, or in dispute, chargeback or arbitration proceedings to establish Delivery and redemption.

10. License, Intellectual Property & Restrictions

StanShop grants you a limited, non-exclusive, personal, non-commercial, non-transferable, non-sublicensable, revocable license to access StanShop to browse and buy Products for personal use, strictly in accordance with these Terms. StanShop owns all intellectual property in the Platform, the StanShop and STAN names and logos, and all software, design, text, graphics and content we provide. No license is granted except as stated here.

Except as expressly permitted, you must not copy, scrape, reproduce, modify, distribute, reverse engineer, decompile, data-mine, frame, deep-link or otherwise exploit any part of StanShop, use automated systems that send more requests than a human reasonably could, remove or circumvent any proprietary notices or security features, or use StanShop or its content in connection with training, testing or benchmarking any machine learning model.

Copyright complaints: If you believe material on StanShop infringes your copyright, send a notice to [email protected] or by mail to the registered office of the contracting entity for your storefront, including: identification of the copyrighted work; identification of the allegedly infringing material and its location; your contact details; a statement that you have a good-faith belief the use is not authorised; a statement, under penalty of perjury, that the information is accurate and that you are the owner or authorised to act for the owner; and your physical or electronic signature. We may terminate the accounts of repeat infringers.

11. Third Party Services

StanShop relies on third-party payment providers, crypto payment processors, Brands, suppliers, email, SMS and messaging providers and other services (“Third-Party Services”). StanShop does not control, endorse or make any representations about Third-Party Services and is not responsible for their availability, accuracy, legality, security, practices or policies. Your relationship with a Brand in respect of redemption and the goods, services or content obtained is solely between you and that Brand and is subject to that Brand’s terms. To the maximum extent permitted by law, StanShop shall not be liable for any loss arising from your use of Third-Party Services.

12. Service Availability & Platform Maintenance

StanShop may temporarily suspend access to all or part of the Platform for maintenance, security, legal, operational or business continuity reasons and will, where practicable, provide notice and restore access promptly. StanShop may modify, remove or discontinue any feature at any time, acting reasonably. StanShop shall not be liable for non-availability or delay caused by events beyond its reasonable control (force majeure), including Brand or supplier outages, payment network or blockchain failures, telecommunications failures, governmental orders, sanctions changes, natural disasters or epidemics.

13. Disclaimer of Warranties

You understand and agree that StanShop and the all Products are provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by applicable law, StanShop and its affiliates, officers, directors, employees and agents (collectively, “STAN Entities”) disclaim all warranties, conditions and representations, whether express, implied, statutory or otherwise, including merchantability, fitness for a particular purpose, title, accuracy, completeness and non-infringement. We do not warrant that StanShop will be uninterrupted, secure or error-free; we do not warrant the goods, services, content or experience you obtain by redeeming a Product with a Brand, the continued operation of any Brand platform, the compatibility of any Product with your device or account, or that a Brand will accept a Code in any particular circumstance. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you. Nothing in these Terms excludes or limits any right you have under applicable consumer protection law (in India, the Consumer Protection Act, 2019) that cannot be excluded or limited by agreement.

14. Limitation of Liability

To the maximum extent permitted by law, the STAN Entities shall not be liable for any indirect, incidental, special, punitive or consequential damages, or for loss of profits, revenue, goodwill, data or use, arising out of or related to StanShop, any Product or these Terms, whether based in warranty, contract, tort (including negligence), statute or any other legal theory, whether or not StanShop is advised of the possibility of such damages.

The total aggregate liability of the STAN Entities for all claims arising out of or relating to a particular Order shall not exceed the amount you paid for that Order. The total aggregate liability of the STAN Entities for all other claims relating to StanShop or these Terms in any 12 months shall not exceed the greater of: (a) INR 1,000 (India) or USD 50 (Global); or (b) the total amount you paid to StanShop in the six (6) months immediately preceding the event giving rise to the claim. These limits do not apply to liability that cannot be limited by law, including liability for fraud, gross negligence, wilful misconduct, or death or personal injury caused by negligence.

Time limit for claims (Global): To the fullest extent permitted by law, any claim arising out of or relating to the Global storefront, an Order on it or these Terms must be brought within one year after the claim arose, failing which it is permanently barred. This does not apply to claims for death, personal injury or fraud, and does not apply to Orders on the India storefront.

Users who access a storefront from outside the territory it is offered for do so at their own volition and are responsible for compliance with local law.

15. Indemnity

You agree to defend, indemnify and hold harmless the STAN Entities from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs and expenses (including reasonable attorneys’ fees and chargeback fees) arising out of or related to: your breach of these Terms; your misuse of StanShop or a Product; any unauthorised payment made from your account or wallet; any unjustified chargeback; or your violation of any applicable law or third-party right. StanShop may assume the exclusive defense and control of any matter subject to indemnification; you will cooperate as reasonably requested and shall not settle any claim affecting StanShop without its prior written consent (emails permitted).

16. Suspension & Termination

You may close your account at any time by contacting [email protected]. Closure does not affect Orders already placed or amounts owed.

StanShop may suspend or terminate your access to the Platform, with or without notice, for breach of these Terms, suspected fraud or abuse, legal, sanctions or regulatory reasons, or on reasonable notice for convenience. On termination, unredeemed STAN Currencies and coins are forfeited, and Sections 5, 6, 8, 9, 10, 13, 14, 15, 18, 19 and 21 survive.

17. Grievance Redressal

If you have a complaint regarding the services, please explore our help & support dashboard available on the platform in the form of FAQs. If your complaint does not get resolved through available guidance, please use our live chat to get in touch with our team for support. In the event you wish to detail your complaint, you may write to us at: [email protected]

If you face any issues, queries, concerns regarding your personal information or data or if you wish to request deletion, rectification of your data at STAN, please write to us directly at: [email protected]. Before you reach out to us, we encourage you to visit our privacy policy at https://getstan.app/privacy-policy for more information about your data.

In the event you face any other issue, you may contact our Nodal Officer using the details below:

Designation: Nodal Officer (Grievance Officer)

Email: [email protected]

Our process and timelines:

• Acknowledgement: We will acknowledge receipt of your grievance within 48 hours of receipt.
• Tracking: We will issue a unique ticket/reference number so you can track your complaint.
• Disposal/Resolution: We will dispose of/resolve your grievance within 15 days of receipt, or sooner where required by law.

We may contact you for additional information; we request you to respond promptly. Failure to provide requested details may delay resolution.

18. Governing Law

India storefront: These Terms and any Order on the India storefront are governed by the laws of India. Subject to applicable law, the courts at Bangalore, Karnataka shall have exclusive jurisdiction over disputes arising out of or in connection with these Terms, StanShop or any such Order. Nothing in this Section limits your right to approach a consumer commission with jurisdiction under the Consumer Protection Act, 2019. Section 19 does not apply to Orders on the India storefront.

Global storefront: These Terms and any Order on the Global storefront, and any dispute arising out of or relating to them, are governed by the laws of Singapore, without regard to its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods. If you are a consumer resident in a jurisdiction whose law gives you mandatory protections that cannot be excluded by a choice of Singapore law, those protections continue to apply. Disputes are resolved under Section 19.

19. Dispute Resolution (Global storefront)

Talk to us first: Before starting any arbitration or court proceeding, you and StanShop agree to try to resolve the dispute informally. Send a written notice describing the issue and the relief you seek to [email protected]; we will send any notice to the email on your account. If the dispute is not resolved within 30 days, either party may proceed under this Section.

United States residents — individual arbitration: Any dispute arising out of or relating to these Terms, StanShop, any Order or Product will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules (adr.org), and not in court. This agreement is governed by the U.S. Federal Arbitration Act. Either party may instead bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property or the security of StanShop. You and StanShop each agree to bring claims only in an individual capacity and not as a plaintiff or class member in any class, consolidated or representative proceeding; the arbitrator may not consolidate claims or preside over any class proceeding. You may opt out of arbitration by emailing [email protected] within 30 days of first accepting these Terms, stating your name and account email; opting out does not affect the rest of these Terms.

All other Users of the Global storefront: Any dispute that cannot be resolved informally will be finally resolved by arbitration administered by the Singapore International Arbitration Centre under its Arbitration Rules, by a sole arbitrator, seated in Singapore, in English. Nothing in this Section prevents a consumer from bringing a claim in the courts or consumer bodies of their country of residence where mandatory law gives them that right.

20. Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without StanShop’s prior written consent. StanShop may assign these Terms (in whole or in part), including to an affiliate or in connection with a merger, acquisition, corporate reorganisation or sale of assets, with notice to you where required by law.

21. Miscellaneous

Entire Agreement: These Terms, the Privacy Policy, and any Brand terms or promotional terms expressly referenced on StanShop constitute the entire agreement between You and StanShop regarding StanShop and your Orders. The refund policy page at https://www.stanshop.co/refund-policy reproduces Section 5 of these Terms; if the two ever differ, these Terms prevail.

Severability: If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary (or severed), and the remaining provisions will remain in full force and effect.

No Waiver: Failure to enforce any provision by StanShop is not a waiver of such provision or any other provision.

Survival: Provisions that by their nature should survive (including the refund policy, fraud and chargeback provisions, data provisions, disclaimers, limitations of liability, indemnity, governing law, dispute resolution, assignment and payment obligations) will survive termination or expiry of these Terms.

Notifications and electronic communications: You hereby consent to receive communications from StanShop electronically, including order confirmations, Codes, verification requests, service notices and legal notices, by email, SMS, RCS, WhatsApp, push notification and in-app message, and agree that electronic communications satisfy any legal requirement that communications be in writing. Promotional and informational messages are subject to your preferences and applicable law.

Export and sanctions compliance: You will comply with all applicable export control and sanctions laws in connection with your use of StanShop and any Product.

Language: These Terms are in English; any translation is for convenience only.

California residents: Under California Civil Code §1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

Change in Policy: StanShop reserves the right, at any time and from time to time, with or without prior notice (we will provide periodic notice of material changes), to update, revise, supplement and otherwise modify these Terms and to impose new or additional rules, policies, terms or conditions on Your use of StanShop (collectively, “Revised Terms”). The Revised Terms will be posted at https://www.stanshop.co/terms-conditions and will be effective immediately upon posting unless a later effective date is stated. Revised Terms apply to Orders placed after their effective date. We recommend that you periodically check that page for the Revised Terms. Your continued use of StanShop after such posting constitutes your acceptance of all Revised Terms. Nothing in these Terms shall be deemed to confer any third party rights or benefits.